1. Refunds
    1. Charges due on a pre-pay basis (together with account set-up fees, where applicable), are non-refundable.
    2. In the event that cancels Your Service for reasons other than Your breach of contract, you will be entitled to a pro rata refund based upon the remaining period of Your current contract term.
    3. If You contravene Your Agreement with, a refund will not be issued in the event of a cancellation.
    4. Domain related payments are non-refundable as domain registration cannot be cancelled and domain remains usable and active during the entire period of registration.
    5. Payments for one-time billed account addons are non-refundable.
    6. Credit notes can only be used for payment (or partial payment) of Your Service, and are non-refundable.
    7. Unused reseller funds on account will only be recoverable when the account is closed.
    8. Refund requests pursuant to Money Back Guarantee shall be processed within 14 working days from the date such request was received. We reserve the right to issue reimbursement using payment method other than used to commit initial transaction.
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